Customer Reviews

Read our Vancouver Local Business Reviews

Totem Appliance Repair invites you to read the customer reviews & check rating scores for the appliance repairs done by our family-owned appliance repair service. We hope that when searching for the best appliance repair in Vancouver BC that Totem Appliance Repair will be found to have the best customer ratings and reviews than any of the other providers in the Greater Vancouver area.

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  • Total Reviews:
  • 20
  • Customer Service:
  • 4.3
  • Shop Cleanliness:
  • 4.2
  • Repair Timliness:
  • 4.2
  • Cost Estimate:
  • 4.1
  • Would Recommend:
  • 4
  • Overall Rating:
  • 4.2
  • Believe it or not, our Maytag washing machine broke after only owning it for 3 months. We reached out to Maytag and they referred us to Totem Appliance. Within hours Totem Appliance sent out a technician to our home in Burnaby. It was amazing how quickly he isolated the problem. He did not have the part, but ordered and confirmed it would be available the next day. He scheduled time with us to come back the next day. And just like clockwork, he was punctual the next day, had our washing machine fixed and was on his way. Start to finish, absolutely exceptional service!

    Halle Wuchter
    Vancouver BC
    4/27/2020
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    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction
  • Billy is an incredibly personable and knowledgeable technician. We always ask for him and over the years he has helped us with our refrigerator, dishwasher, oven, and clothes dryer. Every time he walks into our home he has a smile on his face. We never need to question his honesty and he really takes the time to explain the problem and gives us our best options.

    RIchard Becker
    Burnaby BC
    6/8/2020
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    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction
  • Totem Appliance was nothing short of wonderful. A technician was dispatched within an hour of my call. Upon arrival, Greg was so polite, and really took the time to tell me what would be needed to get my refrigerator working properly again. Without question this was one of the better experiences I have ever had an appliance repair company.

    Jeanine Holzheimer
    Anmore BC
    1/15/2020
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    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
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  • Our technician, Steve, communicated with us extremely well insofar as his expected arrival time to our home in Vancouver. It really helped me out as I did not need to stay home all day waiting for a repairman. Once he arrived, it was amazing at how fast he found the problem with our kitchen oven. He had it working in no time and was off to fix the next home appliance, leaving with the biggest of smiles.

    Maria Fink
    Coquitlam BC
    3/30/2020
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    • Timeliness
    • Would Recommend
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  • We were most pleased with the technician sent to our home to repair our washing machine. He we extremely friendly and knowledgeable about fixing our appliance. He arrived promptly and was very conscientious about not tracking dirt into our home. When our washing machine was repaired, he took some time to look at a problem we have been having with our clothes dryer. It was a simple fix and fortunately he had the needed spare part in the van. All around top-notch appliance repair. Without any hesitation we would recommend Totem Appliance to all in the Greater Vancouver in need of service.

    Mike Principe
    Vancouver BC
    3/17/2020
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    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction